Read the entire 20/21 report section by section.
01 | Comments from the CEO and Chair
PSNC’s Chief Executive and Chair reflect back on a year in which the impact of COVID-19 dominated lives, and in which community pharmacies provided a lifeline for so many people and for the NHS.
02 | The Year at PSNC 20/21
Here we look back on the key achievements and developments during 20/21; a remarkable year not only for the community pharmacy sector but also the country as a whole.
03 | Promoting pharmacy
A key part of PSNC’s role is communicating with audiences outside of pharmacy – such as politicians, charities and national media – to build support and gain advocates who can champion the sector on our behalf.
04 | COVID-19 response
By the start of April 2020, COVID-19 was dramatically impacting on day-to-day life. As pharmacy teams made changes so they could continue providing vital healthcare services, PSNC’s focus was on securing the support, monies and tools that contractors needed.
05 | Delivering data driven evidence
PSNC has increasingly relied on data to make the case for community pharmacy – both through the negotiations and more widely. 2020/21 saw a significant increase in the organised capture of useful data from contractors, and this must continue.
06 | Annual accounts 20/21
View the PSNC 20/21 income and expenditure account, balance sheet and cash flow statement.
07 | The year ahead
At the end of the period covered by this annual report, negotiations on Year 3 of the five-year CPCF had just begun and PSNC remained focused on resolving COVID-19 costs and on continuing to look for pandemic service opportunities for pharmacies. All of those, as well as an Annual Review of the CPCF and then Year 4 negotiations are critical for 21/22.