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PSNC Annual Report

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Read the 20/21 report

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Read the entire 20/21 report section by section.




01 | Comments from the CEO and Chair


PSNC’s Chief Executive and Chair reflect back on a year in which the impact of COVID-19 dominated lives, and in which community pharmacies provided a lifeline for so many people and for the NHS.




02 | The Year at PSNC 20/21


Here we look back on the key achievements and developments during 20/21; a remarkable year not only for the community pharmacy sector but also the country as a whole.




03 | Promoting pharmacy


A key part of PSNC’s role is communicating with audiences outside of pharmacy – such as politicians, charities and national media – to build support and gain advocates who can champion the sector on our behalf.




04 | COVID-19 response


By the start of April 2020, COVID-19 was dramatically impacting on day-to-day life. As pharmacy teams made changes so they could continue providing vital healthcare services, PSNC’s focus was on securing the support, monies and tools that contractors needed.




05 | Delivering data driven evidence


PSNC has increasingly relied on data to make the case for community pharmacy – both through the negotiations and more widely. 2020/21 saw a significant increase in the organised capture of useful data from contractors, and this must continue.




06 | Annual accounts 20/21


View the PSNC 20/21 income and expenditure account, balance sheet and cash flow statement.




07 | The year ahead


At the end of the period covered by this annual report, negotiations on Year 3 of the five-year CPCF had just begun and PSNC remained focused on resolving COVID-19 costs and on continuing to look for pandemic service opportunities for pharmacies. All of those, as well as an Annual Review of the CPCF and then Year 4 negotiations are critical for 21/22.



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