Read the entire 20/21 report section by section.
PSNC’s Chief Executive and Chair reflect back on a year in which the impact of COVID-19 dominated lives, and in which community pharmacies provided a lifeline for so many people and for the NHS.
Here we look back on the key achievements and developments during 20/21; a remarkable year not only for the community pharmacy sector but also the country as a whole.
A key part of PSNC’s role is communicating with audiences outside of pharmacy – such as politicians, charities and national media – to build support and gain advocates who can champion the sector on our behalf.
By the start of April 2020, COVID-19 was dramatically impacting on day-to-day life. As pharmacy teams made changes so they could continue providing vital healthcare services, PSNC’s focus was on securing the support, monies and tools that contractors needed.
PSNC has increasingly relied on data to make the case for community pharmacy – both through the negotiations and more widely. 2020/21 saw a significant increase in the organised capture of useful data from contractors, and this must continue.
View the PSNC 20/21 income and expenditure account, balance sheet and cash flow statement.
At the end of the period covered by this annual report, negotiations on Year 3 of the five-year CPCF had just begun and PSNC remained focused on resolving COVID-19 costs and on continuing to look for pandemic service opportunities for pharmacies. All of those, as well as an Annual Review of the CPCF and then Year 4 negotiations are critical for 21/22.